We store personal data for as long as necessary to fulfill the purpose for which the data has been collected, and in accordance with our internal record retention schedule, and to comply with relevant tax and business laws. This means that we delete your personal data when such data is no longer necessary. Statistics which have been anonymised may be saved for longer.

We will only process personal data when we have a legal basis for doing so. The legal basis that we will rely on will depend on the circumstances in which we collect and use your personal data. In almost all cases, the relevant legal basis to process personal data falls under one of the following:

Data processing to fulfill legal obligations

We process your data in order to fulfill our legal obligations (e.g. tax and commercial law). The data will be deleted after expiration of the required retention periods.

Data processing for the protection of legitimate interests

We process your data for our own marketing purposes (e.g. advertising, market analysis). The data will be deleted after expiration of the given retention periods.

Online Forms

Our website offers online Forms to get in touch with us on a variety of topics.

The data requested on those forms will depend on the form’s purpose. Personal details such as personal title, first name, last name and e-mail address are usually mandatory for the purpose of establishing contact. If you use a form for a callback or an appointment request, additional data such as telephone numbers may be requested.

When you browse

During your use of our website, we may collect:

• the IP address of the requesting computer (anonymized after the period mentioned above)

• browser type, as well as its language and version

• operating system

• access status/http status code

• date and time of the query, as well as the respective time zone

• content of the request and homepage from which it comes

• size of data transfer

When you browse our website, we may collect so-called usage data about the way you access our digital services. This information is temporarily stored on our web server as a protocol in order to improve the quality of our website, to enable the access of our website, and to control and manage our systems. The stored data is stored anonymously in accordance with applicable legal requirements. No personal user profiles get created. Data about individual people or their behaviour is not collected.

For a Booking enquiry

• Personal Title(s)

• Professional Title(s)

• Name(s) and Surname(s)

• Postal Address (for billing and mailing purposes)

• Telephone number

• E-Mail Address

This also includes the associated customer support.

We use your personal data in a variety of ways, as explained below.

• To improve our products and services.

• Occasionally we may send you email communications that we think you will find useful. For example, we might provide you with information about new features, updates, new products or special offers from time to time.

• You can choose not to receive emails from us, by clicking the unsubscribe link found in these communications, or by contacting our customer support team.

• To personalize your experience.

• To respond to your requests or questions.

• To measure statistics regarding the use of our site, such as the number of visitors, average time spent on the site, pages viewed and similar information.

If required, personal data will be passed on to the companies and service providers involved in the processing of this contract, such as, but not limited to, tour guides, tour directors, hotels and accommodation providers, restaurants, rental companies, cruise-ship companies, transportation companies, airlines or credit institutions for payment processing.

The data required to fulfil the contract will be retained in accordance with statutory retention periods and deleted after expiry of these periods.

We would like to, from time to time, send you relevant offers and news about our and other companies’ products and services that we believe might be of interest to you. We will only do this if you have previously agreed to receive these marketing communications, for example when you book or register with us. You can always change your marketing preferences online or by writing to us.

Even when you opt out of marketing communications, we may still send you service-related communications from us, such as reservation and booking confirmations and / or providing you with important information about the use of our products or services.

Service providers and Business partners

In order to provide products or services you require, we must share personal data with service providers, including, but not limited to, tour guides, tour directors, hotels and accommodation providers, restaurants, rental companies, transport companies, cruise-ship companies, airlines or credit institutions for payment processing.

We may also provide your data to external service providers, e.g. IT service providers, marketing research, payment processing and delivering products and services, which support us in the processing of data within the framework of order processing, strictly bound by instructions.

We may need to share personal information if we are required to do so by law and to exercise or defend our legal rights; this includes the transfer of personal data to third parties, for example, in order to prevent fraud offences and to reduce default risks. When we share personal information with other organizations, we require them to keep it safe and not use it for their own marketing purposes.

We only share the minimum of personal data necessary for our suppliers and trading partners to provide their services to you and us.

Sharing of personal data with Regulatory Authorities

We may share the minimum personal data necessary with other public authorities if the law says we must, or we are legally allowed to do so.

If you have any questions or want to know which personal data we have about you, please contact us. You also have the right to complain to a data protection authority. However, if you have questions or complaints, we ask that you first contact us at info(at)hosttheworld.ca.

You have the following rights:

• You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.

• Right of access: You have the right to access your personal data that is known to us.

• Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.

• If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.

• Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.

• Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

We are committed to the security of personal data. We take appropriate security measures to help protect your personal data from accidental loss and from unauthorised access, use, alteration and disclosure. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

The security of your data also depends on you. For example, where we have given you or where you have chosen a password for access to certain services, you are responsible for keeping this password confidential.

When you use our website, small text files will be used which are stored on your computer (so-called “Cookies”). We use cookies to facilitate and to improve the use of our website.

Our cookies allow (re-)identification of recurrent users during visits to our website; however, no directly identifiable personal data, with the exemption of static IP addresses, will be processed.

To offer you the best possible service and website experience, we may use both “permanent cookies” and “session cookies”.

Data stored in permanent cookies allow us to provide you with a comfortable use of our website, as these cookies allow us to identify recurrent visits. Data will only be used by us for this specific purpose.

Deactivation of permanent cookies does not affect the usability of our website.

Data stored in session cookies only affect your current visit to our website and will allow us to provide you with our services and give you the opportunity to make full use of our services, as well as experiencing a more comfortable use of our website.

When you disable session cookies, we cannot guarantee that you can make full use of all services we provide. The website may be partly or fully dysfunctional.

If you do not want cookies to be stored on your computer, you can change your browser settings (information can be found in the help function in the menu bar of your browser). Cookies already stored on your computer can be removed by deleting temporary files.

We have summarized relevant information related to our use of cookies here below.

This privacy statement does not apply to third party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites. We do not accept any responsibility or liability for websites of other organisations

Our websites may contain social media features such as Facebook, YouTube, Vimeo, LinkedIn or Xing that have their own privacy notices.

Please make sure you read their terms and conditions and privacy notice carefully before providing any personal data as we do not accept any responsibility or liability for these features.

Our websites may contain social media features such as Facebook, YouTube, Vimeo, LinkedIn or Xing that have their own privacy notices.

Please make sure you read their terms and conditions and privacy notice carefully before providing any personal data as we do not accept any responsibility or liability for these features.

Privacy Officer
Host the World
14573 17 Avenue
Surrey , BC, V4A 5V8
Canada
Email: info(at)hosttheworld.ca
Phone: 1-604-305-0215